Ever stumbled upon an an app or a product that was designed so badly that you thought they were intentionally messing with you? You might have been right all along, because more than just one company has been caught intentionally making life difficult for their customers when they want to unsubscribe, keep their personal information private, or delete their account. Some send you notifications you that are supposed to be blocked, others keep emailing you even if your account has been removed, and some intentionally obscure any flaws that buyers should be aware of.

Sometimes it feels like it all has become too normalized; well, it's shouldn't be! Familiarize yourself with underhand tactics that services use to make you use features you don't like and keep you spending money on subscriptions that you don't even need, and product designs that look like they are tailored to make you suffer.